1. Introduction

SevaPath ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and services.

This policy applies to all users of SevaPath's services, including visitors to our website, registered users, and customers who book seva offerings. By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register or place an order, we collect:

• Full name, phone number, email address
• City, state, and general location for service coordination
• Gotra (optional), specific ritual requirements
• How you heard about us, preferred contact methods
• Seva preferences, Nakad Daan amounts, video blessing requests

2.2 Automatically Collected Information

• IP address, browser type, device type, operating system
• Pages visited, time spent, click patterns, referral sources
• Cookies, session data, error logs for service improvement

2.3 Payment Information

Payment information is processed directly by our certified payment gateway partners (Razorpay, etc.). We do not store complete payment card details on our servers. We may retain transaction IDs and payment status for record-keeping and customer service purposes.

3. How We Use Your Information

3.1 Primary Uses

• Coordinating seva offerings, meal preparation, and distribution to Pandits
• Order confirmations, service updates, completion notifications
• Creating and maintaining user profiles for repeat bookings
• Responding to inquiries, resolving issues, providing assistance

3.2 Secondary Uses

• Analyzing usage patterns to enhance user experience
• Monitoring service quality and customer satisfaction
• Fraud prevention, security monitoring, and platform protection
• Meeting regulatory requirements and legal obligations

4. Information Sharing and Disclosure

4.1 Our Commitment

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your trust is fundamental to our service, and we maintain strict confidentiality of your personal data.

4.2 Limited Sharing for Service Delivery

We may share minimal necessary information with:

• Local Coordinators: Name and general location for seva coordination
• Payment Processors: Transaction data for payment processing (handled securely by certified partners)
• Service Partners: Logistics and coordination partners (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation

4.3 Data Protection Measures

All partners and service providers who have access to your information are bound by strict confidentiality agreements and data protection requirements consistent with this policy.

5. Data Storage and Security

5.1 Storage Location and Duration

Your personal data is stored securely in our user profile system to facilitate repeat bookings and maintain service continuity. We retain your information for as long as your account is active or as needed to provide services.

5.2 Security Measures

• SSL/TLS encryption during data transmission
• Strict access controls and user authentication
• Regular security audits and vulnerability testing
• Employee training on privacy best practices
• Incident response plan for handling breaches

5.3 Data Backup and Recovery

We maintain secure backups of your data to ensure service continuity and account recovery if needed. All backups are encrypted and stored in secure, geographically distributed locations.

6. Your Privacy Rights

• Access: Request a copy of your personal data in a structured format
• Correction: Update your information via your profile or by contacting support
• Deletion: Request account deletion (subject to legal and business needs)
• Communication Preferences: Opt out of promotional messages while still receiving booking updates

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for core site functions and security
• Performance Cookies: Analyze traffic and behavior
• Functional Cookies: Store user preferences
• Analytics Cookies: Used to improve services and UX

7.2 Cookie Management

You can control cookie preferences via your browser settings. Disabling cookies may affect website functionality.

8. International Users

While our services are primarily focused on India, international users are welcome. Data may be processed in India with adequate safeguards in place.

9. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors. If identified, such data will be deleted promptly.

10. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any significant changes will be notified via email or on our platform. The “Last Updated” date reflects the most recent revision.

11. Contact Us

E-Mail: help.sevapath@gmail.com

Company Name : KG Safety & Decor

Address: 349 A-1, Gali No. 13, Bholanath Nagar, Shahdara Delhi - 110032

Phone: +91-9810565478

We are committed to addressing your privacy concerns promptly and transparently.